Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Driving AI Equality in Human Resources with AIEquality Lincoln, United States - January 7, 2026 / AIEquality / ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

AIEquality: Leading Ethical AI Practices in Human Resources Lincoln, United States - January 7, 2026 / AIEquality / ...

FAIRFAX, Va., March 6, 2024 /PRNewswire/ -- SuccessKPI has been recognized in a new research analysis by Frost & Sullivan – AI Transforming WFO Solutions – that points to the growth of Workforce ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Innovorg, the only skills-building and workforce optimization platform for cloud, hosting, and data center teams, announced today that it has partnered ...

Building the Clinical and Operational Infrastructure for a Sustainable Future, sponsored by AmplifyMD, explores how integrated virtual specialty care models are helping hospitals extend scarce ...

For decades, the core focus of contact center technology has been operational efficiency through workforce optimization tools, call routing engines, and streamlined analytics. While these solutions ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

AUSTIN, Texas, Dec. 17, 2025 /PRNewswire/ -- ActivTrak today announced it has won the Silver 2025 Excellence in Technology Award for Best Workforce Intelligence & People Analytics from Brandon Hall ...

Heidi Farris is the CEO of ActivTrak, focused on helping organizations use data to understand and optimize the way teams work. For years, people analytics promised to transform how businesses manage ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...