This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...

UNLV Telecommunications is expanding access to Webex Contact Center, a cloud-based system designed to support units with high call volume, student services, and multi-staff workflows. The platform ...

Scaling Zoom’s AI-first customer experience offerings is one of the company’s top priorities, President and CEO Eric Yuan said on a Q3 2026 earnings call Monday. The customer experience business, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Collaboration has taken on a whole new meaning in the age of work from anywhere. As employees engage in meetings from the office or their homes, coffee shops or other remote locations, today’s workers ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

70% of unlisted projects lack a dedicated growth hire. 52% of growth budgets fail to generate meaningful results. 95% of projects never achieve listing, with 58% of failures directly tied to ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

The winners will be announced at the ICMI Global Contact Center Awards Party at ICMI’s Contact Center Expo, which takes place October 27-30 at the Loews Royal Pacific Resort in Orlando, Florida. The ...

University Technology is offering a software-based phone service (softphone) called Webex Calling. This service allows CWRU faculty and staff to make and receive phone calls using their University ...

At Enterprise Connect, Cisco will unveil its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create future-proofed experiences for customers, ...