"I built each of these machines," the man said, noting, "if I bought them, they'd cost over a quarter-million to buy." ...

Companies must pay as much attention to the hard side of change management as they do to the soft aspects. By rigorously focusing on four critical elements, they can stack the odds in favor of success ...

Most importantly, the system proactively addressed cart abandonment. When a cart was abandoned, the AI triggered an outbound ...