Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

In this article author Sachin Joglekar discusses the transformation of CLI terminals becoming agentic where developers can state goals while the AI agents plan, call tools, iterate, ask for approval ...

There’s a well-worn pattern in the development of AI chatbots. Researchers discover a vulnerability and exploit it to do ...

At the upcoming Visual Studio Live! Las Vegas developer conference, SQL expert Denny Cherry will share essential indexing ...