Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Caesars Entertainment's Kelly Gleeson Smith shares an example of how wellness was integrated into a recent American Express ...

Metrics and Indicators for Measuring Company Culture from Experts Company culture shapes every aspect of business performance ...

A risk score based on four factors — male sex, tumor size, World Health Organization (WHO) grade, and lymphovascular invasion — predicts recurrence in patients with node-negative pancreatic ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

Galatasaray in-form striker Victor Osimhen added to his Super Lig tally, yesterday, with a 56th-minute goal, the third in Gala’s 4-1 victory over Antalyaspor. Galatasaray took a 1-0 lead in the 7th ...

Abuja came alive on Monday, December 1st, as High Chief Obio Oloyejulius, an entrepreneur, entertainment promoter, and real estate investor, awarded recipients with plots of land during a star-studded ...

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

The proposed SCORE Act promises to provide the NCAA with a limited antitrust exemption in hopes of protecting the organization that regulates student athletics from potential lawsuits over eligibility ...

Customer loyalty. Every business chases the golden ticket, yet many struggle to measure it effectively. How do you quantify something as seemingly abstract as loyalty? And once you've measured it, ...

It may not land him on highlight reels or any “Top 10 plays” lists, but Komets forward Jayden Grubbe makes a killing fighting for space and pucks in front of the net. Grubbe’s net-front pressure was ...