ServiceNow is a powerful cloud-based ITSM tool that streamlines workflows and service management in IT, HR, and customer service. During our testing, we were impressed with its ability to automate ...

ATLANTA, Oct. 28, 2025 (GLOBE NEWSWIRE) -- AI testing and SaaS leader TestGrid today announced the launch of the first ever testing agent purpose-built for the ServiceNow ecosystem for ServiceNow ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...