Microsoft says it will add a new Teams call handler beginning in January 2026 to reduce launch times and boost call ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

This beginner’s guide explains what AI agents are, how they differ from traditional automation and chatbots, and why they are becoming essential for businesses.

Newly founded Singapore-based DEALISM PTE. LTD. has raised $15 million in angel funding to transform customer engagement and drive sales success. The round, led by GL Ventures with participation from ...

Learn how to organize your inbox, customize settings, and use AI tools in Outlook to boost productivity with this ...

For fixing Windows errors, we recommend Fortect: Fortect will identify and deploy the correct fix for your Windows errors. Follow the 3 easy steps to get rid of Windows errors: Need Word on your PC ...

After decades of using both Google's and Microsoft's productivity suites, it's clear that one continues to deliver the ...

SAN FRANCISCO — Thousands of reports of a Microsoft outage flooded DownDetector Thursday afternoon when people couldn't access workplace applications. The outage began around 2 p.m. ET, when people ...

Expertise and opinions of authors published by ForbesBooks. Imprint operated under license. Organizational culture has become one of the most powerful drivers of success—and one of the most overlooked ...

LONDON (AP) — European Union regulators have accepted Microsoft’s proposed changes to Teams, resolving a long-running antitrust investigation that targeted the company’s messaging and ...