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When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Breakthroughs, discoveries, and DIY tips sent every weekday. Terms of Service and Privacy Policy. After spending countless hours putting together a killer workstation ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...