This weekly recap brings those stories together in one place. No overload, no noise. Read on to see what shaped the threat ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

A man has been arrested on allegations that he sent a child explicit messages and photos on the Discord messaging app. Stanley Ruiz, 40, of Jersey City, was taken into custody on Tuesday and charged ...

The retailer is rolling out new “Eyebot” kiosks at 16 Pennsylvania locations — 12 Walmart vision centers and four Sam’s Club Optical Centers — that they say folks can use to get an eye evaluation in ...

Britain is preparing to take on the "heavy lifting" in Europe if President Donald Trump secures a Ukrainian ceasefire, U.K. Defense Secretary John Healey said, outlining a deployment-ready coalition ...

When Taylor Swift released her twelfth studio album, “The Life of a Showgirl,” in October, the album sparked record streams as well as an onslaught of criticism. While a portion of the online ...

To use MSG.exe to send a message to a network computer, you need the name or IP address of the target computer. Also, the destination computers should be connected to the same local network. Add ...

Google sees 3.2x more webpages than OpenAI. Cloudflare CEO Matthew Prince wants Google to separate search crawling from AI crawling. Cloudflare has blocked 416 billion AI bot requests for customers ...

After the Florida State football team lost at Stanford in October, there was speculation that the school might move on from head coach Mike Norvell. Instead of doing it during their bye week, they ...

From the flight line to the hangars, we bring viewers inside the tempo of the 3rd Marine Aircraft Wing as Marines deliver a clear and direct message of readiness. This short piece captures the energy ...