Think your customer relationship management (CRM) tool is doing it all? You might be able to get even more out of it than you ...

Workbooks CRM is an impressive all-in-one solution that combines robust functionality with ease of use and affordability. Its ...

For years, companies have been moving their most valuable customer data into countless different systems used by marketing, ...

Discarded electronic waste containing earth minerals is overtaking landfills globally at an alarming rate as much of the tech industry and enterprises kick the disposal problem to the curb. Meanwhile, ...

Zillow's updated privacy policy for Follow Up Boss has sparked debate among real estate agents. The policy introduces "mutual customer data," allowing Zillow to engage with clients who have a Zillow ...

President Trump selected Airbnb co-founder Joe Gebbia this week as the U.S.’s first chief design officer as part of the administration’s push to update the federal government’s design language to be ...

Google (NASDAQ:GOOGL) (NASDAQ:GOOG) has confirmed a data breach that has affected some of its customers. The breach was attributed to a hacking group known as ShinyHunters, also referred to as UNC6040 ...

Google has confirmed that some customers’ information has been stolen in a recent breach of one of its databases. In a blog post late on Tuesday, Google Threat Intelligence Group said one of its ...

A successful business is based on its capability to maintain the relationships it has with customers and a properly planned CRM system is the key to this process. CRM design is not just about pretty ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. When Snowflake announced its $250 million acquisition of Crunchy Data two weeks ago at its ...