Enterprise sales organizations operate in an environment where scale, speed, and accuracy directly impact revenue outcomes.

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

CRM Marketing is a data-driven strategy that leverages Customer Relationship Management (CRM) software to build and manage relationships with existing and potential customers. It uses customer data ...

It's 11 p.m. on a weeknight. You're at your desk researching customer relationship management (CRM) solutions for the third time this month. Your sales team is growing, customer information is ...

Because you need to maximise your most valuable asset: your customers. Customer Relationship Management (CRM) is more than just another buzzword. It's the lifeblood of your business. Get it right, and ...

No matter how big your business grows, customers will always crave a personalized touch. This means understanding their needs, communicating with authenticity, and making them feel genuinely seen and ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

If you plan to implement CRM software to manage customer data more efficiently, streamline customer-facing operations, or drive other business improvements, it’s essential to get acquainted with the ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

What if you could manage every part of your business, finance, sales, inventory and more using just one platform? Sounds like a dream, right? This is exactly what Odoo ERP offers. Instead of juggling ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...