Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...
It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...
This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...
ZS has been recognized as a Leader in the IDC MarketScape: Worldwide Life Sciences Healthcare Provider (HCP) Engagement 2025 ...
As early adopters have discovered, Copilot delivers real transformation only when it becomes an integral part of critical ...
Enterprise AI adoption surged in 2025, but scaling still lags. Explore 7 key enterprise AI adoption trends shaping 2026.
Market research is shifting to real-time, AI-native workflows. Here are seven trends that will redefine insights in 2026 and ...
Explore why approaching Customer Experience (CX) as a technology project leads to failure, and discover the importance of a ...
One of the best approaches to mitigate hallucinations is context engineering, which is the practice of shaping the ...
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What is lead scoring?
When you rank leads using lead scoring, you can better determine conversion point thresholds and increase sales efficiency.
Getting office workers to switch from typing to voice input is an “uphill battle,” but Wispr customers are showing that voice ...
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