Platforms that try to do too much often end up needlessly complicated. Here's how to tell when you've lost focus.

Is your CRM really integrated with the rest of your business?Issued by QuickEasy SoftwareJohannesburg, 12 Jan 2026 Most ...

Cybernews said it found a database on “millions” of French citizens exposed on the open web for an unknown period of time.

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

Luxury Presence’s new artificial intelligence–driven Presence CRM platform is scheduled to roll out in February.

DPDP does not mandate mass deletion of old customer data but introduces purpose limitation, retention boundaries, and consent ...

Misreading churn leads to flawed CLV assumptions. Analyze retention over time and identify the customers that actually drive ...

CRM systems should indeed contain the basics, he said: including a client's name, contact information, the opportunities they’re looking for, as well as their financial data and recent activity and ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

Apollo.io reports that sales reps waste time on manual dialing; effective dialer software improves productivity and ...

EchoIQ transforms customer conversations into real-time revenue intelligence that drives forecasts, renewals, and growth decisions.