AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

Misreading churn leads to flawed CLV assumptions. Analyze retention over time and identify the customers that actually drive ...

Salesforce, Inc. (NYSE: CRM) is one of the Must-Watch AI Stocks on Wall Street. On January 12, Goldman Sachs analyst Gabriela ...

Describing its offering as the optical sector’s “best kept secret”, Boots Opticians is dialling up the positivity with a new ...

Welcome to Today’s Smart Money Roundup. Software stocks are getting crushed, and Barron’s is calling it “overdone.” ...

Think your customer relationship management (CRM) tool is doing it all? You might be able to get even more out of it than you ...

Find out more about Why the cloud has become a necessity, don't miss it. Read now.The keys to a successful migration to the ...

Cybernews found exposed database with tens of millions of French citizen records Data combined from at least five breaches: ...

New Dubai and Abu Dhabi facilities support data sovereignty, providing CIOs with local access to more than 100 Zoho and ManageEngine cloud services.

The new facilities in Dubai and Abu Dhabi will host more than 100 cloud‑based solutions from Zoho’s two main brands ...

Stashfin, a digital lending and financial services platform, has announced the appointment of Abhishek Gupta as its Chief ...

Running communities are offering brands a clearer view of behaviour, identity, loyalty, turning participation into insight ...