The startup raised more than $90 million and $1 billion in debt financing, and upon announcing its valuation, cofounder ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Navan's Kim Hamer talks about what travel buyers say they need now, why the end-to-end experience matters, performance of AI ...

Rent the Runway, Inc. is rated a Buy due to its massive valuation discount and recent operational improvements. Learn more ...

Inspire South Korea has ‘got to monetize’ local market while cultivating overseas players, COO Wade Howk tells iGB ...

Nvidia is at the very top because its products, especially its computer chips for AI, are doing amazingly well. Customers are ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

12.10am After wonderful cricket today, it is only fair that the series ends in a draw. The frustration during the rain turned out to be more than worth it. On behalf of Danyal, and our scorer Chetan, ...

After a dramatic conference championship weekend, the college football regular season has come to an end. You know what that means: More college football. The conference champions have been decided, ...

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