The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

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We've tested hundreds of smart home products in more than 20 categories to help determine which ones are best for every room in (and out of) the house. I'm PCMag's managing editor for consumer ...

Dianna Gunn built her first WordPress website in 2008. Since then, she's poured thousands of hours into understanding how websites and online businesses work. She's shared what she's learned on blogs ...