Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

SoFi is an online lender that offers a range of products, including large personal loans that you can use for various purposes. SoFi requires a minimum credit score of Does not disclose and an annual ...

If there is one question to rule all of marketing, it goes something like this: "On a scale of zero to 10, with 10 being the highest, how likely are you to recommend our company to a friend or ...

Ashlyn is one of Forbes Home's in-house writers and a former civil engineer-turned content writer with over six years experience. Until recently, Ashlyn focused on creating content for Forbes Home as ...

Lucy Lazarony is an experienced personal finance journalist and writer who got her start in 1998 writing about financial topics. She writes accessible and easy-to-understand articles about credit, ...

Do you find the title of this article shocking? Don't. In 25 years of arm-twisting corporations to focus on customers, what I've seen from many, if not most, is that the score is the end game. First ...

Drivers with poor credit pay nearly twice as much for car insurance, compared to people with good credit. That's because car insurance companies believe people with bad credit are more likely to file ...