Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

The Peñasco Valley Telephone Cooperative has selected GOCare and Dialpad as strategic partners to modernize customer ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

This Ohio lunch counter has spent four decades serving familiar orders to familiar faces, proving that when something works, ...

As global markets expand and digital conversations accelerate, businesses face growing pressure to communicate seamlessly ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

You can decide for yourself how valuable and effective services like these are (Rocket claims to have saved its members over $2.5 billion) and do the cost-benefit calculation for yourself as well, but ...

Adheesh Ori, senior director within Accenture Song, South Africa, says the South African automotive landscape is clearly ...