Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

This Ohio lunch counter has spent four decades serving familiar orders to familiar faces, proving that when something works, ...

Adheesh Ori, senior director within Accenture Song, South Africa, says the South African automotive landscape is clearly ...

Rather than argue with customer support, I used AI to navigate cancellation flows and surface hidden retention offers. The ...

DeepL CMO Steve Rotter. You have worked at Adobe, Brightcove, Acrolinx, Out S ystems and FourKites, and you’ve been at Deep L ...

Nationwide has launched new call checker software to battle fraudsters impersonating the building society's staff.

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...