Scam call centers rely on strict scripts and pressure tactics. In this video, we flipped the situation and treated the call ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

In last year's State of the City address, a stern Mayor Todd Gloria harped on buckling down to address a lofty budget deficit ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Hannah Beech, a New York Times reporter, gained rare access to one of Myanmar’s notorious cyberscam centers to see how ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The pressure is on modern sales teams to reach more prospects with fewer resources as buyer expectations rise and response ...