Think your customer relationship management (CRM) tool is doing it all? You might be able to get even more out of it than you ...

Enterprise sales organizations operate in an environment defined by scale, complexity, and constant pressure to deliver ...

Abstract: I welcome you to the fourth issue of the IEEE Communications Surveys and Tutorials in 2021. This issue includes 23 papers covering different aspects of communication networks. In particular, ...

Abstract: To maintain development and foster customer loyalty in the ever-changing e-commerce industry, consumer relationship management (CRM) is essential. To keep up with consumers' ever-evolving ...