AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

Bridge CRM introduces Milo AI co-pilot for OEMs, dealers, distributors with conversational intelligence, ERP integration, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM platform’s interface. By the end of 2027, those figures drastically shift to 32 ...

Data teams, application owners, and IT all want agentic AI. Figuring out who funds it is complex - and the organizational reality doesn't match vendor architecture slides.

Enterprises face key challenges in harnessing unstructured data so they can make the most of their investments in AI, but several vendors are addressing these challenges.

It has been a rough start for software stocks, with names like Adobe (ADBE) and Salesforce (CRM) down more than 10%, and ...

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

Companies must consider the cost of software upgrades. Not keeping up can hit your bottom line, hinder productivity and make ...

Shorter B2B buying cycles are putting pressure on sales teams to respond quickly, revealing the growing gap between modern ...

For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...