Key performance indicators (KPIs) measure how effective your company is at achieving its goals. Learn how to find the right ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Turn inconsistent asset names into a system that improves searchability, reporting and day-to-day execution across teams. The ...

On July 11, a watershed moment occurred that will help define the arts in Fairfax County through a living document over the next two decades or so. It will ensure geographic diversity and critical ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the right CRM for your small business based on our in ...

Carla Tardi is a technical editor and digital content producer with 25+ years of experience at top-tier investment banks and money-management firms. David Kindness is a Certified Public Accountant ...