You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

While Tesla struggles shake off allegations of remote operation for its robots, CATL is putting its new “Moz” humanoid robots to work — the company says it’s got the world’s first large-scale ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...