ConvoGPT OS deploys autonomous AI employees that ingest leads, initiate conversations, execute persistent follow-ups, update pipelines in real time, and move deals to close without human intervention.

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

New research reveals where marketers are investing in 2026 and how AI and digital trends are reshaping strategy.

CX Connect runs on any tablet running iOS, Android, or Chrome OS and is compatible with multiple payment providers.

Treasure Data's Marketing Super Agent is a multi-agent AI orchestration system that helps marketing teams plan, create, and execute the full lifecycle of marketing.

Bloomreach, a personalization technology provider, has launched Loomi Connect, making its product discovery technology available through the Model Context Protocol (MCP).

Five9 has expanded its partnership with Google Cloud and launched a joint Enterprise CX AI solution that helps large companies connect with customers so they can deliver seamless, intelligent, and ...

No more 'start over' moments. CX gets smarter with AI memoryMost customers still have to repeat themselves to customer service, and 82% say it happens often. That breakdown isn't a small inconvenience ...

CallTrackingMetrics' name change reflects a shift from a call analytics provider to a platform built to interpret and optimize every customer conversation across all channels.

Algolia's collaboration gives retailers fresher visibility, increased discoverability, and new influence across Microsoft's AI-powered shopping channels.

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Tredence, a data science and artificial intelligence solutions provider, today launched Agentic Commerce Accelerators that serve as configurable starting points to design, build, and scale ...