A survey by Accenture (News - Alert) has found that more than half - 53 percent - of consumers are considering switching to a new insurance provider over the next 12 months and a rapidly growing ...

In a still fragile economy, businesses this year continue to keep focus on unnecessary expenses and try to manage to do more with less. With telecom expenses often accounting for up to 20 percent of ...

It is getting very apparent that the current shifting of communications technology to software and mobile, multimodal devices (smartphones, tablets) is also driving business communications towards ...

SMART, one of the premier providers of workforce management solutions, recently announced that it has extended its offering to the NHS with the addition of fully integrated SMART Doctors Rostering.

Hey folks, I hope you’re all having a great month. We here at FSMAInfo Week in Review are eating fresh and avoiding burritos as you read this, so we’ll chow one down for you while we run down the big ...

An interesting report on the recent master agent get-together from industry observer Khali Henderson—was it a smackdown or a mashup? Henderson says the talk among master agents at the 2011 ...

Targeting multiple channels poses a challenge to call centers that are already struggling to manage their call center’s workforce and customer experiences. But diversifying target channels doesn’t ...

DukeNet Communications has completed a significant expansion of its fiber network. Now, the master agent targeting companies in Birmingham and Huntsville, Ala ...

Recently, AT&T (News - Alert) has reached a tentative agreement with the Communications Workers of America (CWA) District 6 in wireline contract negotiations. AT&T is among the largest employers in ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

North America’s leading provider of software solutions for energy industry, Open Access Technology International, Inc. (OATI) announced that Burbank Water & Power (BWP) is going to utilize its ...

Mavenir Systems (News - Alert), which specializes in software-based networking solutions, has unveiled its end-to-end solution, the Unified Access Gateway (UAG) for converged core network services ...