El Salvador welcomed 3.9 million tourists in 2024, establishing itself as a prominent tourism hotspot in Central America. Of the total visitors, 80% were foreign tourists—approximately 3.2 million—who ...
Latin America felt little pain from President Donald Trump’s sharp H-1B visa fee hike. Yet if the U.S. move speeds up outsourcing, the region could turn out to be its biggest winner. “It could be a ...
In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...
A record number of millionaires are fleeing Latin America. The region’s four largest economies — Brazil, Mexico, Colombia and Argentina — are set to lose around 1,600 high-net-worth individuals (HNWIs ...
Sutherland Global Services and Sitel Operating Corporation –two of the biggest players in the global BPO industry– are gearing up for a trial over alleged claims of stolen trade secrets and the loss ...
While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...
Trinidad has launched a new investment promotion agency called Global Trinidad & Tobago by merging three existing agencies, with Sekou Alleyne, head of the pre-existing Invest Trinidad and Tobago, ...
It’s 11 at night in Bangalore, India’s tech capital, but Gaytri, a software developer at a top-tier IT services firm, is still glued to her laptop. “I logged in at 10 in the morning. I won’t be ...
When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...
While certain Latin American countries do levy substantial taxes, there are lawful and strategic avenues to significantly reduce tax liability, sometimes to nearly zero. This is particularly true in ...
Artificial intelligence has rapidly emerged as a transformative tool for companies across industries. From drafting marketing materials to automating client communications, AI-generated content offers ...
The Nearshore Value Index (NVI) identifies and ranks the locations which offer the best value for nearshore operations in BPO and software services. This year, given that technology has reached a ...
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