It’s hard to find a business that doesn’t have customer-centricity among its values. You won’t find many companies admitting they’re not customer-led, that they’re not passionate about the customer ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Now that every click, comment and conversation can be tracked and analyzed, businesses are inundated with feedback. From customer reviews to employee surveys, the volume of data available can be ...

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback in real time and accelerate its product ...