Facebook may be the most popular Web site in America, but its customer satisfaction score is in the dumps. In fact, Facebook’s customer satisfaction rating is below IRS e-file and in the same ballpark ...

Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook customer... Searching For 'Facebook Customer Service' Can Lead To ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

Are you frustrated with Facebook? You’re not alone. The massive site that has more than 1 billion users worldwide scored the lowest in customer satisfaction among social media sites according to a new ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...

As you well know, I'm not a big fan of the frantic efforts of Facebook to treat its members like assets rather than like customers. The problem is that while it might be nice to attribute all their ...