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The operator is going off the hook for millions of customers, CNN reported. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get ...

Southern New England Telephone has introduced a new service for business customers who want white pages information without going through a directory-assistance operator. The “direct customer access ...

AT&T Inc. announced that it would end directory assistance for its Voice over Internet Protocol (VoIP) customers. Traditional landline customers will still be able to access directory assistance. "We ...

The rate at which Illinois Bell directory-assistance operators like Marian Rogers handle calls is astonishing. Between the weekly business hours of 10 a.m. and 2 p.m. nearly 100,000 calls an hour are ...

The operator is going off the hook for millions of customers. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get directory assistance ...

Calling 411 for directory assistance can be maddeningly expensive. Carriers like Sprint and Verizon charge more than $1 and sometimes as much as $2 a call from a cell phone. And much of that is profit ...