Over the past several years there has been gradual growth and – since 2009 – explosive development in the use of social networking on the Internet. While the purely-social use of networking tools such ...

Picture this: To get closer to your customers, the leadership team and you decide to open five offices around the country due to an account penetration plan as a key pillar of your 2016-2017 strategy.

Customer networks are going to be the biggest tools for driving business growth and success in the coming decade. Customer networks are going to be one of the biggest tools for driving business growth ...

2019 was the year when VCs and startup founders soured on paid acquisition. Contrary to what most thought a few years back, CAC (cost of acquiring a customer) didn’t go down as many D2C startups ...

Cohora has opened its Brand Customer Network and engagement platform for businesses. Leveraging user-generated content, Cohora optimizes customer engagement and behavior and gives companies the means ...

Your customers are your company. For every one interaction your company knows about today, there are hundreds and thousands more that are already happening among customers, influencers, and prospects.

The last few years we've seen customer service evolve as social business continues its advance into mainstream business. Online customer communities have changed the days of a customer calling a 1-800 ...

Cisco’s CX group offers a suite of services to help enterprises optimize their network infrastructure, security, collaboration, cloud, and data center investments. Cisco continues to invest in its ...