I remember attending one of our franchise system’s national conventions when the corporate team announced a new shift in language: from “customer” to “guest.” They rolled out a thoughtful presentation ...

CANYON — Canyon Economic Development Corporation is hosting a monthly Coffee & Conversation called “THRIVE in 25 Edition” meeting every second Wednesday morning of the month at varying locations. The ...

Creating exceptional guest experiences is about more than fulfilling requests; it’s about anticipating needs and crafting memorable moments. When I first entered Albania’s hospitality sector in the ...

An industry that loses people faster than it can train them definitely isn’t sustainable — something has to change, writes ...