In the past, it would often take an hour for a travel agent and airline representative to reserve a seat on an airplane due to paperwork and manual labor. Thankfully, those days are long gone. Airline ...

Bookings systems at American Airlines were down for a considerable portion of Monday. First reports of a systems outage began emerging late in the morning (east coast time), and systems appeared to ...

American and US Airways will complete their systems merger Saturday. — -- Saturday is the day of reckoning for many plane travelers and, in particular, American Airlines, which is combining its ...

Delta Airlines is making big changes to its flight booking process this fall. The popular airline will roll out a revamped booking system starting October 1, which will offer more personalized options ...

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance ...

South American carrier Latam Airlines soon will levy varying surcharges based upon which GDS travel advisors use to book. Latam currently assesses a surcharge of $13 per segment for GDS bookings made ...

If you’ve ever spent some time on an airline’s website or a booking site, playing with dates, seat choices, and other logistics, you’ve probably seen a little graphic showing you that X number of ...

Flying is expensive enough without accidentally giving the airline industry more of your hard-earned money, especially during the holidays. Between hidden fees, sneaky algorithms, and rookie booking ...

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So much happened in 1996. Airlines and CRSs continued to grapple with commissions, reservations fees and even cancellation fees in attempts to create value equity across the distribution chain. It ...