Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Aural Analytics, Inc., a leader in clinical-grade speech analytics, today announced that its Speech Vitals - ALS technology has been granted designation as a ...

Discover how AI voice analytics enhances contact center efficiency. Explore use cases across various industries and understand how they can benefit your team. Gone are the days when contact center ...

In this sponsored post, Plum Voice shares how combining robust call analytics with technology best practices allows companies to optimize the automated voice experience. When thinking about IVR ...

Canary Speech, maker of speech analysis software, is partnering with Microsoft to apply the tech giant's AI technology to expand its machine learning speech models for healthcare. Canary offers vocal ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...