This article is more than 7 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Today, a few hundred Bay Area Facebook users will open their Messenger apps to discover M, a new virtual assistant. Facebook will prompt them to test it with examples of what M can do: Make restaurant ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. The pandemic didn't just make offices virtual. It has also made office ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

For $7 an hour, virtual assistants use AI tools to write LinkedIn posts and comments on behalf of Western executives.