Sustainable success depends less on geography and more on how talent is onboarded, managed and empowered to contribute ...

Becoming a virtual assistant is one of the easiest ways to work from home. If you’re not sure what a virtual assistant does and how to become one, keep reading! We’re going to cover everything you ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

A virtual assistant is generally a contractor who is hired to complete administrative tasks for a small business. Many, or all, of the products featured on this page are from our advertising partners ...

Businesses and individuals are continually looking for novel methods to improve customer service, optimize operations and provide individualized experiences in today’s digital world. Chatbots, a ...

Last April, the Centers for Medicare & Medicaid Services announced a new final rule requiring nursing homes that receive federal payments to meet certain minimum staffing requirements. While the CMS ...

In recent years, one of the most exciting and fastest-growing areas of AI innovation has been the field of AI-powered virtual assistants. This includes both well-known consumer devices like Amazon’s ...

West Africa Association of Customer Service Professionals, WAACSP, has concluded plans to commence a comprehensive Virtual Assistant resource portal in the first quarter of 2026.