Have you ever been so laser-focused on a task—playing a video game, reading an engrossing book, and so on—that when you look up, hours have suddenly gone by? This is commonly referred to as flow state ...

Think back to a time when you were completely immersed in something you loved doing. Maybe you were writing, painting, working, or playing an instrument. The world around you faded, and time seemed to ...

Every day organizations claim that they are customer-centric. Yet in large companies, it can be difficult for employees and the senior leadership to actually understand the customer, and this is no ...