Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...

Most students entering higher education today have some experience with consumer technology, and so use that experience as a yardstick for campus tech. A new survey from the online publication Inside ...

It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are much ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

A new report from Educause highlights the importance of supporting the holistic student experience in higher education. The "2023 Horizon Report: Holistic Student Experience Edition" points to the ...

Reliable connectivity is an important component of the university experience for faculty, staff and students. They require a seamless network to manage data from thousands of devices. Cisco refers to ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ICE Mortgage Technology TM, a division of Intercontinental Exchange, Inc. (NYSE: ICE) and the leading cloud-based loan origination platform provider for the ...

Shoppers, food lovers and travel junkies have all had their customer journeys and experiences augmented by the advancement of technology. However, over the last couple years technology use and ...

As ‘digital friction’ grows in the workplace, DEX tools track, analyze, and improve the technology workers use every day, increasing productivity and job satisfaction. On any given day, an ...

WEST LAFAYETTE, Ind. – Purdue Research Foundation on Wednesday (May 5) announced the establishment of the Experience Innovation Center (XCenter) focused on exploring innovative approaches to how ...

TYSONS, Va. & PROVO, Utah--(BUSINESS WIRE)--DXC Technology (NYSE: DXC) and Qualtrics (Nasdaq: XM) today announced a new collaboration to make the Qualtrics’ EmployeeXM™ experience management platform ...

Genesis is the top ranking automotive brand in the 2025 J.D. Power Tech Experience Study. It marks the brand's fifth consecutive year to rank highest overall. Its sibling Hyundai takes top honors in ...