The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

TechRadar Pro created this content as part of a paid partnership with Freshworks. The content of this article is entirely independent and solely reflects the editorial opinion of TechRadar Pro.

TechRadar Pro created this content as part of a paid partnership with Freshworks. The content of this article is entirely independent and solely reflects the editorial opinion of TechRadar Pro.

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...