Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Dreamforce, Salesforce.com’s conference extravaganza, is coming next week, and Salesforce has some big announcements ahead of their showcase starting with an update to their core CRM product, now ...

How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately ...

Salesforce.com has created a plug-in for Microsoft’s Office that allows users to import data from the Salesforce.com online CRM (customer relationship management) service into Word, Excel and Outlook, ...

Salesforce.com was co-founded by Marc Benioff in 1999. At that time, multi-tenant software as a service was a relatively new concept in business. Salesforce eventually adopted the slogan "no software, ...

Customer support has become a crowded battlefield in enterprise technology as software vendors such as Microsoft Corp. and Salesforce.com Inc. rush to arm organizations with tools to create one-stop ...

Despite the well-publicized interruptions that have bedeviled Salesforce.com Inc.’s hosted CRM service in recent months, a half-dozen users said this week that their relationships with the vendor ...