Salesforce’s Service Cloud adds automated case routing, reply recommendations, and other AI features
Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...
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Salesforce: An Early AI Opportunity With Long-Term Potential
Q4 results and guidance for 2025 failed to spark a rally but did nothing but improve the long-term outlook. The long-term ...
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