Salesforce on Wednesday announced Salesforce Learning Paths, a new feature that integrates personalized learning content directly into employees' daily workflows on the Salesforce platform. ZDNET ...

Before the pandemic hit, employers sought ways to upskill entire workforces, including those that weren’t at desks. New technologies, including mobile-enabled platforms, as well as a new perspective ...

Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Customer expectations are evolving rapidly. According to Salesforce, 80% of ...

Automation tools change: Salesforce ended support for Process Builder and Workflow Rules, with Flow Builder now the only supported no-code automation tool. AI-powered flow building: Agentforce enables ...