Casey Carlton is Head of Technology Operations at Treeline, an a16z-backed company transforming the managed services industry ...

Over the years I have had the opportunity to experience IT in the organization as it has transformed itself from the "glass house" through the PC "revolution;" client servers; web-centric computing; ...

One could argue that the convergence of AV and IT is a done deal, but the reality is a bit different. Every organization has its own set of requirements, restrictions, and resources, which serves to ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

For decades, managed service providers (MSPs) have operated under a model that rewards reactivity instead of reliability. Customers pay per ticket, renegotiate every change in scope and often hesitate ...