Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

One of the best ways to improve efficiency in a small office environment is to reduce the amount of time spent traveling between departments. An intercom system that connects the front desk to a back ...