• Growing Adoption of Cloud-Based IVR for Scalable and Cost-Effective Customer Service. • Boosting IVR Adoption Globally Through Multilingual and Regional Language Support. Unlike Legacy IVR ...

While the Internet has become a global village, people who lack the right technology are often left out of the conversation. Smartphone adoption is ubiquitous in some parts of the world and rapidly ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Your small business may have the best products, lowest prices and smartest people, but it all goes for naught if potential customers don't believe your company has the market heft to put it all ...

Netxcell announced the launch of its Single IVR (Interactive Voice Response) advanced technology platform. The Single IVR system enables corporates, telecom subsrcibers and anyone using the system to ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

A remote monitoring program implemented by Geisinger Health Plan using interactive voice response (IVR) and other telemonitoring technology to aid case managers has shown a 44 percent reduction in ...

The fault isn’t IVR technology itself, but system design that keeps customers away from live agents at any cost. But when IVR works better as a barrier than as a gateway, callers are required to work ...