In this situation we have a customer who has called for service on their gas furnace, and the description of the problem is “no heat at all.” The customer also reports that this is the first time they ...

Freezing, frosty, frigid are all perfect words to describe typical Northern winter weather. If they describe the inside of your home, however, chances are excellent that 1) there is something wrong ...

Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...