The team was happy to be together. Forty-six folks from eight different offices, traveling from all over the world, had come together for their annual meeting. They were excited to be there. It was ...

The service industry today has evolved beyond its historic, tactical business function of selling or fixing things. It offers companies a new opportunity to grow their bottom lines by creating added ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 8 years old. In a world that is ...