Arvind Krishna says the key to unlocking returns on AI is less about technology alone than a wholesale shift in the way ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

At the start of this year, DBS Bank, Southeast Asia’s largest lender, claimed to have unlocked around S$1bn in economic value from its artificial intelligence (AI) and analytics initiatives in 2025, a ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

Europe’s payments industry is undergoing a structural transformation in which regulation, always-on expectations, new forms of digital money, and AI-driven operations are converging. The organisations ...

Pharma is entering a period of structural change in how innovation is converted into patient impact. Commercial models that were highly effective for decades built around scale, promotion, and ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...