Information technology can be roughly defined as using computers and telecommunication systems to store and share information. Businesses use information technology to automate many kinds of tasks, ...

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Sales dashboards are analytic tools designed to allow your business to track, manage, and visualize valuable insights into how your team is performing during a given time period. There’s no point in ...

Many people look at sales training and CRM as two separate functions that operate independently of one another. Would it surprise you to hear that they actually complement one another, and that sales ...

Earlier in this decade many thought online banking would kill off branch banking. Statistically speaking, the reports of branch banking's death have been greatly exaggerated. Across the United States, ...

There are many moving parts to running any business, and when it comes to managing clients’ money, there’s little room for errors or missed opportunities. It may sound simple, but integrating internal ...

The Social CRM lifecycle can be situated with one's customers as a continuous "virtuous cycle" of engagement, mutual support, value exchange, and viral advocacy. Of all the many flavors of social ...

Go to any CRM vendor’s website and you’ll be inundated with wondrous tales of how the CRM system can transform your business, increasing profitability and customer satisfaction at the same time.

Rounding out its Customer 360 Summit in Los Angeles last week, research giant Gartner unveiled its much-anticipated Magic Quadrant for Social CRM report. A collaborative effort by eight CRM analysts, ...

Harvard University marketing professor Philip Kotler has a famous quote: “Over the past 60 years, marketing has moved from being product-centric (Marketing 1.0) to being consumer-centric (Marketing ...