When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

Americans have become increasingly aware of the need for energy efficiency at home, at work and in between—especially during peak periods. With that awareness has come a growing willingness for energy ...

A customer loyalty program shouldn’t focus on your brand preferences — it should be all about the customer. Omnichannel loyalty programs can be one of the most successful tactics for boosting revenue ...

Opinions expressed by Entrepreneur contributors are their own. Customer loyalty is the holy grail of a high return on your investment. However, many people tend to think and invest more in customer ...

The case for investing in customer experience is irrefutable. Many statistics, including 50 listed in a Forbes article, prove this fact. Among these statistics is one showing that "companies that lead ...

– Sunovion’s patient support program is recognized four years in a row by J.D. Power for providing an outstanding customer service experience – MARLBOROUGH, Mass.--(BUSINESS WIRE)--Sunovion ...

Metrorail riders hoping that the transit leadership can produce change shouldn’t get too upbeat until they see actual change, but a new report to customers is an encouraging step. The document, called ...

As a longtime member of the Saranac Lake Chamber of Commerce, we recently took advantage of a program being offered. Patrick Murphy, director of the chamber, reached out to us to see if we would be ...