The conversation surrounding enterprise IT operations has been dominated by two critical pillars: systems of record (SORs), where core data resides, and systems of intelligence (SOIs), where ...
As an executive in the business process outsourcing (BPO) industry, I have seen firsthand how outsourcing has helped businesses to scale up and operate more efficiently. However, with the advancements ...
Automation takes mechanization one step further. While mechanization replaces manual labor with machines, automation replaces human guidance with controls hardware, computers, and programming (PCs, ...
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